How do I place a Santa Call?

First, you will need to be logged in to a PNP account on the PNP website or mobile app, and unlock a call, or all of them with a Magic pass.

To place your Santa call:
1. Go to My Creations > My Calls.
2. Click Place call next to your personalized message.
3. In the pop-up window, choose the destination country and enter the recipient's phone number.
NOTE: Make sure the area code automatically included is correct. Do not add spaces, periods, or dashes between the numbers.

4. Click Call now. The call will be placed right away. The recipient must Press 1 to connect to Santa upon the elf's invitation.
NOTE: There may be a delay of about 15 seconds to 4 minutes before the recipient receives it.

Depending on call volume, calls may be delayed further. The elves highly recommend you ensure that your recipient is ready to pick up the call. Unfortunately, the Invengineers are not able to program this ahead of time.

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