Why am I having trouble uploading a photo in the personalization form?

Make sure you're using one of the formats accepted by PNP: JPEG, GIF, or PNG.

The size of the photo is also very important. Be sure your photo has a minimum resolution of 640x480 pixels, and that you haven't exceeded the maximum size of 8 MB.

Be sure to create a new recipient, using one from previous years can cause problems when uploading photos.

If you can't see the bottom of the pop-up box on the website, it is likely due to your screen resolution. Place your cursor on the pop-up box and scroll down using your mouse wheel. If this doesn't work, or if you don't have a mouse connected to your computer, zoom out in your browser by pressing the Ctrl and - buttons (PC) or Command and - buttons (Mac) at the same time, you may need to do this two or three times.

In order to reverse this, you just need to press Ctrl and + buttons (PC) or Command and + buttons (Mac) at the same time.


If you continue to have trouble, the Invengineer elves suggest you download the latest version of your web browser. If you're still having trouble, contact the elves for support HERE.

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