What happens if the recipient is unable to answer my call?

You should always ensure that your recipient is ready to pick up the phone by either letting them know ahead of time that a call is on the way, or knowing that they are available. Once the call is answered, the recipient must PRESS 1 to connect to Santa following the elf's invitation.

NOTE: If the recipient does press 1, but disconnects prior to the call being completed, you can try calling one more time.

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