How do I download a video message?

Simple! Just go to My Creations > My Videos and click Download Video, and your video will download onto your computer or mobile device.

With a Magic Pass, you can download your video as many times as you please. Whatever makes you feel warm and fuzzy inside.

If you're experiencing problems downloading your video, you can try refreshing the page and clicking the Download video button again. If you still can't retrieve your video file, contact the elves for support HERE.


In some cases, you will need to right click on the download option and select Save link as or Download Linked File As. This will give you an option to name the file, and choose where to save it.


Please see an example below:


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