Your Santa Video must be converted to a format that can be downloaded. This process can take any time between 2 minutes and 2 hours, depending on the number of videos being processed on the server simultaneously. Once the video is ready, you will receive an email notification confirming that it is ready to be downloaded.
Alternatively, to verify if your download is ready:
1. Click Log in on the top right corner of the page using your email and password combination, or by connecting with Facebook or Google.
2. Go to My Creations > My Videos. If your HD video is still being prepared, the video tile will display a "Preparing HD" message. Once the status changes to "Download HD" again, the message is ready to be downloaded.
NOTE: You may refresh the page every minute or so to check if the process is completed.