Often, this is caused by a typing error in your recipient's email. Please double check your recipient's email address.
If you think that your recipient's email was correctly entered, the elves suggest the following:
1. The email may have been marked as spam by your recipient’s email server. If this is the case, the email might be in their spam or junk folder. Advise them to add PNP to their authorized senders.
2. There may have been a connection problem when you validated the video or sent the email. Try sending the email again.
As the video message creator, you should have received an email confirming the creation of your video with a link to the file. Should either of these solutions fail, you can also forward this email to the recipient directly.