Product Life Cycle

Products life cycle and Archive & Deletion rules are described below:

Unlimited Passes

Purchase

Availability

Features

Magic Pass

Anytime during the year

Valid until September 30th of the year following the year of purchase (e.g., any and all purchases made during 2016, will expire September 30, 2017)

Unlimited Premium Videos & Calls

+ Access Premium Videos from previous Holiday season

+ Storytime with Santa Videos

+ Reaction Recorder (available on PNP Mobile Apps only)

+ Save videos in HD

Video Pass

Anytime during the year

Valid until September 30th of the year following the year of purchase (e.g., any and all purchases made during 2016, will expire September 30, 2017)

Unlimited Premium Videos

+ Access Premium videos from previous Holiday season

+ Reaction Recorder (available on PNP Mobile Apps only)

 

Video & Call Products

Availability for creation

Editing videos in your PNP account and Archiving

Videos & Call Content Deletion
(We reserve the right to delete the data prior to the time frames set forth below)

Free Christmas Videos

As determined by PNP from time to time and posted on our PNP Site

Not applicable

February 1st (all free Christmas Videos in your account as of February 1st will be deleted)

Free Birthday Video

As determined by PNP from time to time and posted on our PNP Site 

Not applicable

30 days after the recipient's birthdate (e.g., birthday of recipient is October 1, 2016 and Birthday Video would be deleted October 31, 2016).

Premium Birthday Video

All year-round

On January 1st, all videos created in the previous year that have not been deleted as of January 1st will be archived.  Archived videos cannot be edited, but may be viewed. (e.g., videos created in 2016 that have not been deleted would be archived on January 1, 2017).

30 days after the recipient's birthdate (e.g., birthday of recipient is October 1, 2016 and Birthday Video would be deleted October 31, 2016.  That Birthday Video would not be archived on January 1, 2017.  If a birthday of a recipient is December 28, then the Birthday Video created in 2016 would be archived on January 1st, 2017, but would be deleted January 27th, 2017).

All other Premium Videos

+ Storytime with Santa videos

+ Reaction Recorder Videos (available on PNP Mobile Apps only)

With an active Video Pass or Magic Pass

On January 1st, all videos created in the previous year will be archived.  Archived videos cannot be edited, but may be viewed. (e.g., any videos created in 2016 would be archived on January 1, 2017).

Up-to 30 months after the last activity on your account (e.g., you last access your account on December 31, 2016.  Your video Content would be deleted on or prior to June 30, 2019).

Calls from Santa

With an active Magic Pass

Not applicable

30 days after creation (e.g., you create a call December 16, 2016 and it will be deleted on January 15, 2017).

Other videos

+ Gifts & Toys Collection Videos

+ Virtual Sleigh ride Videos

 

Only available at John Lewis (UK)

On January 1st, all videos created in the previous year will be archived.  Archived videos cannot be edited, but may be viewed (e.g., any videos created in 2016 would be archived on January 1, 2017). Please note Virtual Sleigh ride videos can't be edited.

Up-to 30 months after the last activity on your account (e.g., you last access your account on June 30, 2017.  Your video Content would be deleted on or prior to December 31, 2019).

Powered by Zendesk