Having trouble taking photos on the mobile app

If you are having trouble taking a picture with your camera when creating a video, we recommend to try the following steps to see if that resolves the issue for you:


1. Check to make sure you have the newest version of the App
2. Check to make sure you have the newest OS version for your device
3. Make sure you have at least 1 GB of free space available on your device
4. Log out of the App
5. Clear the App data and close it entirely
6. Reopen the App and log back in
7. Turn off and restart your mobile device


If this doesn't help, please uninstall and reinstall the App, and if the problem is still happening after all of this, please contact us at HERE and our elves will be more than happy to help you sort this out!

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