Website: Login & Account

Login & Account

  • How do I access or modify my PNP account information?

    1. Click Log in on the top right corner of the page using your email and password combination, or by connecting with Facebook or Google.
    2. Click your name and select My Account from the dropdown menu.

    You will be able to select your personal information, review your purchase orders (if any), reset your password, update your email, or delete your account.

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  • I forgot my password. How do I recover it?

    1. Click Log in on the top right corner of the page.
    2. In the connection window, enter your email associated with your PNP account and click Continue.
    3. In the new window, click Forgot password?
    4. Confirm the email address associated with your account and click Retrieve password. An email will be sent to you.

    NOTE: Make sure to check your spam folder if you don’t see an email after a few minutes, or repeat the operation in case you entered the wrong email address.

    5. Once you receive the email, simply follow the instructions to reset your password.

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  • Why do I need a PNP account to create videos and calls?

    With your account, you can access all of your Santa Videos and Santa Calls on any device (computer, mobile, tablet, iPod, etc.). No matter where you log in from, the videos and calls that you've personalized or purchased will appear automatically in My Creations. This keeps your items secure and accessible, even if you lose your device.

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  • How do I delete my PNP account?

    NOTE: This topic will show you how to delete your account. If you want to delete an item (Santa Video or Santa Call) from your account, please refer to this topic.

    Deleting your account is easy peasy. But by doing so, you will no longer be able to access any of your personalized video messages.

    To delete anyway:
    1. Click Log in at the top right corner of the page using your email and password combination, or by connecting with Facebook or Google.
    2. Click your name and select My Account from the dropdown menu.
    3. Click Delete my account at the bottom of the page.
    4. Confirm the account deletion by clicking Delete my account again.
    4. Confirm the account deletion by clicking Yes when asked.

    NOTE: The elves feel compelled to notify you that this action cannot be undone!

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  • Can I merge my separate PNP accounts?

    Unfortunately, this option is not available. 

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  • When I try to log in, I get a message that my email address and/or password are not associated with a PNP account.

    If you have previously created an account, there are two possible causes for this error:

    1. The email you provided is incorrect.
    a. Make sure your email is entered correctly (xxxx@yyyy.zz).
    b. If you have more than one email, try an alternative one.
    c. If you initially connected with your Facebook or Google account and are now using an email login, the email associated with your Facebook or Google account may be different than the email you have entered.

    2. Your password is incorrect.
    a. Passwords are case sensitive. Make sure your “Caps Lock” on your keyboard is on/off.
    b. If your password contains numbers, make sure the “Num Lock” on your keyboard is on.
    c. Check your keyboard language setting and make sure it's set as the one you normally use.

    If you forgot your password, click Forgot password? in the login pop-up window. The elves will send you an email with the next steps.

    If you're still having trouble logging in, contact the Invengineer elves HERE.

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