Our Products

Santa Videos

  • What are Premium Santa Videos?

    Premium video messages from Santa are the most exciting treats you can surprise your loved ones with for Christmas! Magical story lines reveal exclusive footage from Santa's Village, with up to 6 minutes of Santa screen time. Choose from an array of scenarios featuring fun personalization items, such as the child's personality, close friends, habits, location, good deeds, desired gift, and more!

    Available on the website or mobile app, Premium Videos let you add up to 5 photos and include a VIDEO EXCLUSIVE (the news everyone's been waiting all year for): Santa's Verdict. Has your loved one made Santa's Nice List this year?

    All Premium Videos can be personalized with an unlimited pass or a single premium video purchase. With the Magic Pass, you can also download them as a keepsake until the end of September next year when the Pass expires.

    NOTE: As long as you have an active Pass, you can access your videos at any time.

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  • Can I modify a video once it is completed?

    The Invengineer elves have worked hard to make it possible for certain fields to be modified; however, scenarios cannot be edited.
    NOTE: While the video is processing, modifications cannot be done.

    To modify your personalizations:
    1) Go to My Creations.
    2) Click Edit beside the video thumbnail you wish to modify.

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  • Why doesn't my video have any sound on my mobile device?

    If you're having trouble getting your videos to play sound on iPhone, the elves have a few suggestions!

    Please double check to make sure that your device isn't on mute mode?

    On iPhones, there's a switch near the volume buttons that controls this, and while some app videos such as youtube will still work when mute mode is on, our videos don't. If you're on a tablet, you can check this by swiping up from the bottom of the screen.

    You'll also want to ensure that your Media volume, in particular, is set high enough.

    Lastly, if this doesn't prove successful, try going to 'Settings', tap 'Sounds', and under 'Ringer and alerts' toggle 'Change with Buttons' to off (not green).

     

    If this didn't help, or if you're using an Android device, please contact the elves HERE, and make sure to let them know what steps you've tried already.

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  • Can I create Santa Videos on the mobile application?

    Absolutely! You can even access them on the website or from any other mobile device.

    Read the Article >

  • What is the free "Greetings from Santa" video for kids?

    This video is free for parents to personalize for children on both the website and mobile app. It has been specifically created to give younger loved ones a glimpse into the magical world of Santa's Village.
    NOTE: Free Videos do not include Santa's Verdict.

    All Free Videos can be created until December 31st and watched online until February 1st, following the holiday season. Afterwards, they will be deleted from your account. But before they're no longer available, Free Videos can be saved in HD as mp4 files on any local device (desktop, laptop, mobile, tablet, etc.) as a keepsake.

    NOTE: HD downloads are only available if you have an active Magic Pass.

    To save your videos:
    1. Go to My Creations > My Videos.
    2. On the video tile, click Download HD.

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  • What is the free "Greetings from Santa" video for grown-ups?

    This video is free for grown-ups to personalize on both the website and mobile app. It has been specifically created to have a hearty laugh with friends and family and enjoy the magic of Christmas.

    All Free Videos can be created until December 31st and watched Online until February 1st, following the holiday season. Afterwards, they will be deleted from your account. But before they're no longer available, Free Videos can be saved in HD as mp4 files on any local device (desktop, laptop, mobile, tablet, etc.) as a keepsake.
    NOTE: HD downloads are only available if you have an active Magic Pass.

    To save your videos:
    1. Go to My Creations > My Videos.
    2. On the video tile, click Download HD.

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Santa Calls

  • What is a Santa Call?

    A Santa Call is a personalized message that a recipient receives through a landline or cellphone number in real time. They can be placed in over 170 countries around the world (see available country list HERE)!

    As the sender, you may choose among an array of fun scenarios from different categories, such as "Congratulations", "Night before Christmas", etc.

    A Santa Call can only be placed once it has been personalized and saved in My Creations under the My Calls tab. Once the calls have been personalized, they will remain in your account for 30 days. If you do not place the call within 30 days, it will automatically be removed from your account.

    When you place a call, you will be asked to enter a valid phone number. On the receiving end, the recipient must PRESS 1 to listen to Santa's message.

    NOTE: The caller will not be charged long distance fees, but the elves cannot guarantee the recipient will not be charged, as any additional fees depend on the recipient's phone plan (e.g., roaming fees on cell phones may be applied).

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  • Can I listen to my personalized call before placing it?

    Absolutely! Once your call is personalized:
    1. Go to My Creations > My Calls.
    2. Click Listen next to your call thumbnail. This function gives you the opportunity to listen to your personalized call before placing it.

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  • What happens if the recipient is unable to answer my call?

    You should always ensure that your recipient is ready to pick up the phone by either letting them know ahead of time that a call is on the way, or knowing that they are available. Once the call is answered, the recipient must PRESS 1 to connect to Santa following the elf's invitation.

    NOTE: If the recipient does press 1, but disconnects prior to the call being completed, you can try calling one more time.

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  • In which countries can Santa Calls be placed?

    Here is a list of countries and area codes that Santa Calls can be placed to:

    Country Phone code
    AX Åland Islands 358
    DZ Algeria 213
    AD Andorra 376
    AO Angola 244
    AI Anguilla 1-264
    AG Antigua and Barbuda 1-268
    AR Argentina 54
    AM Armenia 374
    AW Aruba 297
    AU Australia 61
    AT Austria 43
    AZ Azerbaidjan 994
    BS Bahamas 1-242
    BH Bahrain 973
    BD Bangladesh 880
    BB Barbados 1-246
    BE Belgium 32
    BZ Belize 501
    BJ Benin 229
    BM Bermuda 1-441
    BT Bhutan 975
    BO Bolivia 591
    BR Brazil 55
    BF Burkina Faso 226
    BI Burundi 257
    KH Cambodia 855
    CM Cameroon 237
    CA Canada 1
    KY Cayman Islands 1-345
    CL Chile 56
    CN China 86
    CX Christmas Island 61
    CC Cocos Island 61
    CO Colombia 57
    CR Costa Rica 506
    HR Croatia 385
    CY Cyprus 357
    CZ Czech Republic 420
    DK Denmark 45
    DM Dominica 1-787
    DO Dominican Republic 1-809
    EC Ecuador 593
    EG Egypt 20
    SV El Salvador 503
    UK England 44
    GQ Equatorial Guinea 240
    EE Estonia 372
    FO Faroe Islands 298
    FI Finland 358
    FR France 33
    GA Gabon 241
    GE Georgia 995
    DE Germany 49
    GH Ghana 233
    GI Gibraltar 350
    GR Greece 30
    GD Grenada 1-473
    GP Guadeloupe 590
    GU Guam 1-671
    GT Guatemala 502
    GG Guernsey 44
    GN Guinea 224
    GY Guyana 592
    HT Haiti 509
    HI Hawaii 1
    HN Honduras 504
    HK Hong Kong 852
    HU Hungary 36
    IS Iceland 354
    IN India 91
    ID Indonesia 62
    IR Iran 98
    IQ Iraq 964
    IE Ireland 353
    IM Isle of Man 44
    IL Israel 972
    IT Italy 39
    CI Ivory Coast 225
    JM Jamaica 1-876
    JP Japan 81
    JE Jersey 44
    JO Jordan 962
    KE Kenya 254
    KW Kuwait 965
    KG Kyrgyzstan 996
    LA Laos 856
    LB Lebanon 961
    LI Liechtenstein 423
    LT Lithuania 370
    LU Luxembourg 352
    MO Macau 853
    MW Malawi 265
    MY Malaysia 60
    ML Mali 223
    MT Malta 356
    MR Mauritania 222
    MU Mauritius 230
    MX Mexico 52
    FM Micronesia 691
    MD Moldova 373
    MC Monaco 377
    MN Mongolia 976
    MS Montserrat 1-664
    MA Morocco 212
    MZ Mozambique 258
    NP Nepal 977
    NL Netherlands 31
    AN Netherlands Antilles 599
    NC New Caledonia 687
    NZ New Zealand 64
    NI Nicaragua 505
    NE Niger 227
    NG Nigeria 234
    NO Norway 47
    OM Oman 968
    PK Pakistan 92
    PA Panama 507
    PY Paraguay 595
    PE Peru 51
    PH Philippines 63
    PL Poland 48
    PF Polynesia 689
    PT Portugal 351
    PR Puerto Rico 1-787
    QA Qatar 974
    RE Reunion 262
    RO Romania 40
    RU Russia 7
    RW Rwanda 250
    LC Saint Lucia 1-758
    PM Saint Pierre and Miquelon 508
    VC Saint Vincent & Grenadines 1-784
    SM San Marino 378
    SA Saudi Arabia 966
    SCT Scotland 44
    SN Senegal 221
    RS Serbia 381
    SC Seychelles 248
    SG Singapore 65
    SK Slovakia 421
    ZA South Africa 27
    KR South Korea 82
    ES Spain 34
    LK Sri Lanka 94
    SD Sudan 249
    SR Suriname 597
    SZ Swaziland 268
    SE Sweden 46
    CH Switzerland 41
    SY Syria 963
    TJ Tadjikistan 992
    TW Taiwan 886
    TZ Tanzania 255
    TH Thailand 66
    TT Trinidad and Tobago 1868
    TR Turkey 90
    TM Turkmenistan 993
    TC Turks and Caicos 1-649
    UG Uganda 256
    UA Ukraine 380
    AE United Arab Emirates 971
    GB United Kingdom 44
    US United States 1
    UY Uruguay 598
    UZ Uzbekistan 998
    VA Vatican City State 379
    VE Venezuela 58
    VN Vietnam 84
    VG Virgin Islands British 1-284
    VI Virgin Islands USA 1-340
    WLS Wales 44
    YE Yemen 967
    ZM Zambia 260
    ZW Zimbabwe 263

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  • Why is my country or area code not available to be called?

    While Santa does his best to call all around the world, unfortunately, there are certain countries or specific area codes which he cannot reach.


    Click HERE to consult the list of available countries.

    Read the Article >

  • Placing calls to Mexico, Argentina, or Brazil.

    We are aware of some difficulty in placing calls to certain areas. Some additions may be needed when entering the phone number in an international format.

    Mexico:
    Calling a cell phone from outside of Mexico: Please add a 1 before the area code (e.g.: +52-1-624-166-6887).
    Calling a call phone from within Mexico: Please add 044 or 045, then the area code, then the number.

    Argentina: Please add a 9 before the area code for calls to cell phones in Argentina.

    Brazil: Please be sure to include the 2 digit area code before the 8 digit phone number.

    Read the Article >

The Unlimited Passes

  • What are the Unlimited Passes?

    The Unlimited Passes are available on the Portable North Pole website and mobile app. They offer great value on PNP's most popular Santa Videos and Santa Calls.

    The two passes that are offered to fans are the Video Pass and the Magic Pass.
    NOTE: Passes are valid until September 30th of the year following your purchase.

    Video Pass: The Video Pass gives you unlimited access to Premium Videos (Santa Videos), including special video features, such as the Reaction Recorder (available only in mobile apps), as well as the opportunity to create unlimited video messages from Santa for all your loved ones. All Premium personalized video messages can be watched Online until the end of September, following the holiday season.

    Magic Pass: The Magic Pass offers the full Portable North Pole experience for the best value. It includes unlimited Santa Videos and Santa Calls, plus exclusive features:
    -Reaction Recorder (available only on the mobile apps)
    -HD downloads of all Santa Videos
    -Access to your videos from previous years

    All Premium personalized video messages can be watched Online until the end of September, following the holiday season. Afterwards, they will be removed from your list in My Creations. But before then, you can save them in HD as an mp4 file on any local device (desktop, laptop, mobile, tablet, etc.) and keep them for years to come!

    Read the Article >

  • Why can't I see any products in "My Creations" after purchasing an Unlimited Pass (Video Pass or Magic Pass)?

    When you purchase an Unlimited Pass, you can unlock all Premium Santa Videos (+ Santa Calls with a Magic Pass).

    Every time you want to personalize a new message:
    1. On the homepage, go to Videos or Calls.
    2. Click Personalize on the scenario of your choice. Once your message has been personalized, it will appear in My Creations.

    Read the Article >

  • Can I personalize video messages for more than one child with the Video Pass or Magic Pass?

    Of course! You can make as many personalized video messages as you wish. In fact, the elves encourage you to! So, if you have 2, 3, 6, or even 12 children, you can create an unlimited number of Santa Videos and/or Santa Calls for each of them.

    In other words, you only need to buy ONE Unlimited Pass for the entire family this holiday season. Isn't that magical?
    Click HERE for more information about our Video Pass and Magic Pass.

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  • When do my Unlimited Passes expire?

    The Video Pass and Magic Pass are valid until September 30th of the year following the purchase or renewal date; for example, if you purchased your pass September 12th, 2016, it expires Sept 30th, 2017. If you purchased your pass January 12th, 2017, it expires September 30th, 2018.

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Reaction Recorder

  • What is the Reaction Recorder?

    The Reaction Recorder is a feature that captures your child's look of amazement the first time they watch their video message from Santa! Once the recording is done, the elves save it as a video and store it in My Creations for you to view anytime.
    NOTE: This feature is only available on the mobile app with an active Video or Magic Pass and requires permission to use your device's camera and microphone.

    To use the Reaction Recorder:
    1. In the Parents Corner, Go to My Creations > My Videos.
    2. Select the Santa Video you want to show your recipient.
    3. Tap Reaction Recorder.
    4. Follow the steps to watch and record the reaction of your child.
    5. Once the recording is done, go to My Creations > My Videos to view it.

    Here is a list of compatible mobile devices for the Reaction Recorder:

    Apple:

    • iPod Touch 5th/6th generation
    • iPad 4th generation
    • iPad Air
    • iPad Air 2
    • iPad Mini 1/2/3/4
    • iPad Pro
    • iPhone 5/5S/SE
    • iPhone 6/6S/6+/6S+
    • iPhone 7/7+

    Android:

    • Nexus 5
    • Nexus 5X
    • Nexus 6
    • Nexus 6P
    • Nexus 7
    • Nexus 9
    • Samsung Galaxy S4
    • Samsung Galaxy S5
    • Samsung Galaxy S6
    • Samsung Galaxy S7
    • Samsung Galaxy Note 3
    • Samsung Galaxy Note 4
    • Samsung Galaxy Note 5

    Please note, any devices not on this list are not guaranteed to work with the reaction recorder.

    Read the Article >

  • Can I save my reaction recording on my smartphone?

    Of course! You can save your recordings in your camera roll and view them anytime.

    To save your reaction recording:
    1. Go to My Creations > My Videos.
    2. Tap the video thumbnail you want to save.
    3. In the "My Recording" window, tap Download recording. Wait a few minutes for it to download.

    Your recording will appear in your device's camera roll or album.

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  • What if I'm not satisfied with my recording?

    The elves predicted this possible outcome, so they came up with a simple solution: just record again!

    To retake the recording:
    1. After the recording, tap No.
    2. Record the reaction again and save it.
    3. Wait for the elves to prepare your recording.

    After a few minutes, your recording will appear in My Creations > My Videos.

    Read the Article >

Bedtime Stories with Santa

  • What are the Bedtime Stories with Santa Videos?

    Bedtime Stories with Santa let the big man himself help tuck your little one in to bed with magical tales of his elves on exciting adventures!

    Available exclusively with the purchase of a Magic Pass, the first tale will be available when your Magic Pass is activated. Each new story is unlocked automatically in your PNP account every week in December leading up to Christmas and can be personalized by you for your child.

    To learn how to personalize Bedtime Stories with Santa Videos, click HERE.

    Read the Article >

Toys & Gift Collection

  • What is the Toys & Gift Collection?

    The Toys & Gifts Collection is a line of physical products from the creators of Portable North Pole. Santa's Craftician elves have been hard at work creating a collection designed to promote the positive values of the holiday season.

    Every product comes with a free personalized video message straight from Santa himself! From huggable plush reindeer to a storybook adventure, you can bring the enchantment of Portable North Pole home to your family with a gift from the Toy Workshop this Christmas!

    Read the Article >

  • Where can I purchase a Toys & Gifts collection product?

    Our toys are available in all sorts of places!

    In the US, you can find them online at Amazon.com & independent toy retailers.

    In the UK you can find them online and in store at John Lewis and online at Amazon.co.uk.

    In Italy you can find them online at Amazon.it.

    If you are in another region, you will still be able to find our collection online at Amazon.com.

     

    Please note: If you have any issues with your Toys & Gifts collection purchase, shipment or delivery, or if you want to return your toy, please contact the retailer you purchased your toy from. The elves aren't able to handle issues like this for the retailer who sold you your toy.

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  • Where do I find the code for the Toy video associated with my product?

    Attention Grown-Ups! Keep this information safe from little ones!

    There is a special code hidden inside the product you purchased. Please look through the packaging to find the code.

    For most of our items, this is found in the swing tag. However a couple of the items are a little different:

    In the letter to Santa kit, you will find the code in an envelope.
    In the Storybook the code is in the packaging sleeve.

    Read the Article >

Other products

  • What's in the Kids Corner in the mobile app?

    This is every elf's favourite section!

    The Kids Corner has 4 neat sections:
    1. Santa's Messages: Your child can watch the personalized videos you've created for them.
    NOTE: Back in the Parents Corner, choose a video in My Creations and then select Visible in the Kids' Corner.
    2. Talking Elf: 3 funny elves repeat everything your child says in strange voices!
    3. Memory Game: You child can test and train their memory skills.
    4. Tree Shaker: Have your child shake the device as fast as possible for 30 seconds in order to make as many decorations fall from the Christmas tree as possible. Mind the windows!

    Access to the Parents Corner is protected by a parental code, which prevents the child from discovering the making behind the magic!

    Read the Article >

  • What is the pre-season offer?

    Between approximately October 15 and November 15, PNP has an exclusive pre-season offer that makes Christmas come a little earlier than usual!

    Only during this period, Magic Passes include a printable Santa-Approved PNP Certificate rewarding your child's good behaviour throughout the year. These rare certificates can be combined with each video you create during the holiday season!

    Read the Article >

  • What is the Santa-Approved PNP Certificate?

    The printable Santa-Approved PNP Certificate rewards your child's good behaviour throughout the year and can be given to them every time they view one of Santa's video messages.

    The rare certificates are only available with the purchase of a Magic Pass during PNP's exclusive pre-season offer.

    Read the Article >

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