Santa Videos

Santa Videos

  • What are Premium Santa Videos?

    Premium video messages from Santa are the most exciting treats you can surprise your loved ones with for Christmas! Magical storylines reveal exclusive footage from Santa's Village, with up to 6 minutes of Santa screen time. Choose from tons of scenarios and have fun personalizing the video with details such as the child's personality, close friends, habits, location, good deeds, desired gift, and more!

    Available on the website or mobile app, Premium Videos let you add up to 5 photos and include a VIDEO EXCLUSIVE (the news everyone's been waiting all year for): Santa's Verdict. Has your loved one made Santa's Nice List this year?

    All Premium Videos can be personalized with an unlimited pass or a single premium video purchase.

    With the Magic Pass or an Ultimate Pass only, you can also download them in 1080HD as a keepsake and have an exclusive access to our new multi-device scenarios that combine a video and a call at the same time.
    The multi-device scenarios are not available with a Video Pass.

    NOTE: As long as you have an active Video Pass, Magic Pass, or Ultimate Pass, you can access your videos at any time.

    New in 2019!
    - Multi-device scenarios that combine a video and a call at the same time (Magic Pass, Ultimate Pass or single video purchase only)
    - Family videos can be addressed to a whole group

    Read the Article >

  • What is the free "Made Just for Kids" video for kids?

    This video is free for a limited time for grown-ups to personalize for children on both the website and mobile app. It has been specifically created to give younger loved ones a glimpse into the magical world of Santa's Village.
    NOTE: Free Videos do not include Santa's Verdict.

    All free Just for Kids videos can be watched online until February 1st following the holiday season. Afterwards, they will be deleted from your account. Before they are no longer available, upgrade to a Magic Pass and download them on any local device (desktop, laptop, mobile, tablet, etc.) as a keepsake.

    Read the Article >

  • What is the free "This One's for the Grown-ups" video for grown-ups?

    This video is free for a limited time for grown-ups to personalize for children on both the website and mobile app. It has been specifically created to give younger loved ones a glimpse into the magical world of Santa's Village.
    NOTE: Free Videos do not include Santa's Verdict.

    All free Grown-Ups videos can be watched online until February 1st following the holiday season. Afterwards, they will be deleted from your account. Before they are no longer available, upgrade to a Magic Pass and download them on any local device (desktop, laptop, mobile, tablet, etc.) as a keepsake.

    Read the Article >

  • What is the free "It's Your Birthday!" video?

    Available all-year-round, this video is free for grown-ups to personalize on both the PNP website and mobile app.

    Free Birthday Videos can be viewed on both computers and mobile devices and are available for up to 30 days following the recipient's birthday. Afterward, they will be deleted from your account. Before they are no longer available, upgrade to a Magic Pass and download them on any local device (desktop, laptop, mobile, tablet, etc.) as a keepsake.

     

    Read the Article >

General

  • Can I modify a video once it is completed?

    After a video has been successfully created, you can edit everything except for the scenario that was chosen.
    NOTE: While the video is generating (with the turning wheels animation), edits cannot be made.

    To modify your personalizations:
    1. Go to My Creations, and open the My Videos section.
    2. Click Edit beside the thumbnail of the video you wish to modify.

    Personalized video messages with an option to download can still be modified once you have generated the file for download (with a Magic Pass), but the video will need to be processed again.

    Read the Article >

  • What if I can't find my loved one's name?

    This may be because your child's name is rare or has an unusual spelling, but the name may also be pronounced the same way as another name on our list. The elves recommend that you enter your child's name with a more common spelling (e.g. Isabel instead of Izabel; Anthony instead of Antony), or use language specific characters, or listen to the different options proposed by the dropdown menu.

    If this doesn't sound quite right, select Try other options, and you will see a list of close matches that may be what you're looking for, or nicknames that you can use instead. Remember that once you pick one, you can still change the spelling of your child's name without changing the pronunciation.


    Still not right? Users who have purchased an early access Magic Pass or Ultimate Pass have the option to request a new pronunciation and record exactly how it sounds, so that the elves can get it added to our database! Simply follow the instructions in the menu and wait for an email update. Just remember that it can take time to add a new name, so make sure you make your requests early in the season!

    Click HERE to learn more about requesting a name.

    Read the Article >

  • Why isn't my child's name displayed correctly in the video message?

    Don't forget that there's a distinction between the name displayed on screen and the way Santa pronounces it (display vs. audio). The name displayed is exactly the one you've entered in the form—not the one selected as a pronunciation.

    However, if you are using special characters in the first page of the form (e.g. Arabic, Chinese, etc.), it's possible that the characters are not supported in Santa's Big Book. Please make sure the spelling of the name is exact in the form and no characters outside the Roman alphabet are being used.

    NOTE: You can always go back and edit this. Find out how HERE.

    Read the Article >

  • Why is Santa saying the wrong age in the Birthday Video?

    When you create a birthday video message, the birth date entered is used to calculate the child's birthday and age when their next birthday comes around. This means that if the video was created after their birthday, it will calculate the age that the child will be next year.

    If the child was born on August 7th, 2010, and you create a birthday video on August 10th, 2019, the age in the video will be 10 years old.

    If you want your Birthday Video to be viewed AFTER the birth date, the elves suggest the following:
    1. Go to My Creations > My Videos.
    2. Click Edit in the video details of the birthday video, then go to the first page of the form.
    3. Change the birth year to set it one year later.
    4. Click Save and accept the changes.
    5. Go to My Creations and click the Play button in the video preview. Remember that the video will need to regenerate again.

    You should now see and hear Santa say the correct age, even if you're watching the video after the birth date.

    Read the Article >

  • Can I make more than one child the central character in the story?

    Some of our videos have a group option this year, intended for groups such as childcare, school classes, sports clubs etc.

    However, at this time, there cannot be more than one central character in a video scenario.

    If you have more than one child, we suggest creating different Premium Santa Videos, one for each child. Premium Santa Videos have many different storylines, making it possible to create unique video messages for individual children living under one roof.

    Read the Article >

  • Why am I having trouble uploading a photo in the personalization form?

    Please make sure you're using one of our accepted formats: JPG, JPEG, GIF, and PNG. Any other formats won't work with the PNP Application.

    The size of your picture is also very important. Be sure your picture has a minimum resolution of 640x480 px and you haven't exceeded the maximum size of 8 MB. If your picture is too small or too big it will be refused due to being too low quality to appear properly in your video.

    On iOS, you can long press a file in the Files app to see its information: https://support.apple.com/en-ca/guide/ipad/ipad49b77901/ios

    On Android, you can find this information in the Files app: https://support.google.com/android/answer/9110661?hl=en

    If you can't see the bottom of the pop-up box on the website, it is likely due to your screen resolution. Place your cursor on the pop-up box and scroll down using your mouse wheel. If this doesn't work, or if you don't have a mouse connected to your computer, zoom into your browser by pressing the keys Ctrl and - simulateously. It should zoom out of your screen and allow you to see the navigation buttons. To zoom in again to 100%, repeat this action with the keys Ctrl and +.

    If you continue to have trouble, the Invengineer elves suggest you download the latest version of your web browser. If this doesn't help, contact the elves for support HERE.

    Read the Article >

See all 8 articles

How To

  • How do I watch one of my Santa Videos?

    Viewing a video message is easy! Just click on the Play icon on the video thumbnail in My Creations > My Videos while you're logged into the PNP website or the PNP mobile app.

    You can also view your video by clicking on the link sent to you in the email notification you receive when your video has been created.

    If someone shared a message with you by email, you can also click the link in the email body to view the message without being logged in.

    Don't forget that you can watch your videos no matter where you are by downloading our free PNP mobile app in the App Store (for iOS devices) or GooglePlay (for Android devices).

    Read the Article >

  • How do I transfer a Santa Video from my web account to my mobile device?

    All your personalized video messages are available on any mobile device. Just install the free PNP mobile app available in the App Store (for Apple devices) and Google Play (for Android devices) and connect to your PNP account.

    Once it's installed:
    1. Log in using your email and password combination, or by connecting with Facebook or Google.
    2. Open the Parents Corner.
    3. Go to My Creations > My Videos.
    4. Click the Play icon on your Santa Video thumbnail.

    Sit back and enjoy the magic!

    Read the Article >

  • How do I create personalized videos on the PNP website?

    1. Open the portablenorthpole.com website and log in using your email and password combination, or by connecting with Facebook or Google.
    2. Go to the Videos page.
    3. Browse the list of scenarios available for personalization.
    4. Once you choose a video scenario, select Personalize on the video thumbnail and follow the form steps.
    5. Once you're done, select Create video. You will be asked to wait a few minutes while the Invengineer elves create your video.

    You will receive an email notification once the elves have finished creating your video in Creations!


    We also have a video showing the steps above.

     

     

    Read the Article >

  • How do I create personalized videos on the PNP mobile app?

     

    1. Open the PNP mobile app and log in using your email and password combination, or by connecting with Facebook, Google, or Apple sign in.
    2. Go to the Parents Corner if you have set up a parental code.
    3. Tap Create Video and browse the list of scenarios available for personalization.
    4. Once you choose a video scenario, tap Personalize on the video thumbnail and follow the form steps.
    5. Once you're done, tap Create video. You will be asked to wait a few minutes while the Invengineer elves create your video.

    You will receive a pop-up notification once the elves have finished creating your video!

    We also have a video showing the steps above.

    Read the Article >

  • How do I set up an automatic birthday video from Santa?

    When you enter a recipient's birthday while making a video you will see an option referring to an automatic birthday video.

    If you would like to opt out of the automatic video you have two options:
    1. Enter the recipient's age instead of their full birthday.
    2. Go to My Recipients in the My Creations section, find the recipient you want and select Edit. Then, choose the option to opt out of the automatic birthday video.

    Read the Article >

Sharing

  • How do I share my personalized video message?

    It's easy to share your Santa Video by using the Share option in My Creations.

    This option allows you to share your video with all your friends on Facebook, Twitter, or by sending a link via email. On the mobile app you can use the same option to share a link to your video on any applicable application you have installed on your device.

    Remember that you need to choose to send the video to the recipient to keep it spoiler free!

    Read the Article >

  • How do I make sure I receive email notifications from PNP regarding my personalized video messages?

    If you're expecting an email from PNP but haven't received it yet, start by looking in your spam or junk folder. Your email service may not recognize PNP's email address and mark it as spam. If so, tell your email reader application "this is not spam" by adding PNP's email address to your list of contacts or list of secure/verified senders or by clicking the "this is not spam" or "this is not junk" button.

    Read the Article >

  • How do I view video messages that friends have sent me?

    This is an easy one! You can view video messages from friends by simply clicking the link they shared with you via email or text message.

    Read the Article >

  • How do I add my personalized video message to YouTube?

    To share your Santa Video on YouTube, you will need to save it to your device (computer, laptop, tablet, smartphone, etc.) beforehand by downloading it. This option is only available to Magic Pass holders.

    To upload your Santa Video to YouTube:
    1. Go to My Creations > My Videos.
    2. Near the Santa Video thumbnail, click Download.
    3. Once the file is on your local device, you can upload it to your YouTube account by following the instructions provided by YouTube.

    Read the Article >

  • How do I share a video to the kids corner on the PNP mobile app?

    First you need to find the video in My Creations. Open the video page and you should see sharing options at the top of the screen.

    On this page you will find the option to toggle Visible in the kids corner, which will make the video show up for the little ones.

    Read the Article >

  • Who sent me a PNP video and how do I view it safely?

    To keep all of our user's data safe, it is impossible to identify the sender of a Santa Video, even if the sender were asked to complete a field to this effect. The elves are aware of the possibility of malicious activity via erroneous video notifications; therefore, as a precautionary measure, the Invengineers offer the following recommendations:

    1. When in doubt about the source of an email, do not open it. If you do, do NOT click any links it contains.
    2. The person who sent the video is usually identifiable; for example, their name would appear in the subject line. So, if the subject line is impersonal and you do not recognize the sender, proceed with caution.
    3. If you believe you have received a fraudulent email claiming to originate from PNP, use the Report Abuse button displayed at the top right of the video player to send it to Customer Support. The elves use this info to fight spam and phishing attempts.

    Other recommendations for preventative measures:
    1. Make sure you always use the latest version of your browser so it can flag malicious websites.
    2. Add PNP's email address to your list of senders so that you only receive video messages meant for you.
    NOTE: This does not guarantee that you will never receive any hoax videos.

    Read the Article >

See all 7 articles

Video download to MP4

  • What is the "Download video" option?

    The Download video option is only available to Magic Pass and Ultimate Pass holders on the Portable North Pole website and PNP mobile app. It allows you to download a video message you've created in High Definition (1080p) on any local device as a keepsake.

    NOTE: Due to browser limitations, downloading is not possible on the Safari browser. We recommend using Chrome.

    The Download video button will appear next to your personalized Santa Video in My Creations. You can download your video on any local device (desktop, laptop, mobile, tablet, etc.) an unlimited number of times!

    Read the Article >

  • How do I download a video message?

    With a Magic Pass, you can download your video as many times as you please.

    Just go to My Creations > My Videos and click Download Video, and your video will download onto your computer or mobile device.

    NOTE: Due to browser limitations, downloading is not possible on the Safari browser. We recommend using Chrome.

    If you're experiencing problems downloading your video, you can try refreshing the page and clicking the Download video button again.

    In some cases, you will need to right click on the download option and select Save link as or Download Linked File As. This will give you an option to name the file, and choose where to save it.

    If you still can't download your video, contact the elves for support HERE.

    Please see an example below:

    Download_Example.png

    Read the Article >

  • What are the advantages of downloading my Santa Video?

    Free Videos are deleted after a short period of time and Premium Santa Videos are archived; but downloading your videos will allow you to revisit fond memories and enjoy your videos until the end of time!

    The elves would also like to point out that by using this feature, you can:
    1. Keep your videos in MP4 format on any local device.
    2. View your videos at any time, even when you are offline.
    3. Copy the file to a DVD, USB, or any storage device, to preserve your Christmas memory long after it ceases to be available on Portable North Pole.
    4. Publish it on your own website, blog, YouTube channel, etc.
    5. View it in widescreen format on your TV.

    Plus, the outstanding quality of downloaded videos makes Santa's Village appear all the more magical...

    Read the Article >

  • What is the format, resolution, and size of the MP4 video messages?

    Personalized video messages are downloaded in mp4 format with the following specifications:
    Resolution: 1920 x 1080
    Video: H264, 24 FPS
    Audio: AAC, 48khz, Stereo (L/R)
    Data rate: +/- 3Mbit/s

    The format will work on most computers, laptops, tablets, and smartphones. If you don't have a media player that supports this format, the Invengineer elves recommend downloading the following free player on your computer: http://www.videolan.org/vlc/index.html

    Read the Article >

  • Where was my personalized video downloaded?

    If you're downloading from the website, it depends on your browser settings. If the path wasn't specified, the video usually appears in your downloads folder.

    On our mobile app on Apple devices, the file should download into your photo library.

    On our mobile app on Android, the file should download into your photo library or to your downloads folder.

    Read the Article >

Contact Support

You didn't find the answer or solution you were looking for in our FAQ?

Ask the elves!