Other products and offers

Reaction Recorder

  • What is the Reaction Recorder and how does it work?

    The Reaction Recorder is a feature that captures your child's look of amazement the first time they watch their video message from Santa! Once the recording is done, the elves save it as a video and store it in My Creations for you to view anytime.
    NOTE: This feature is only available on the mobile app with an active Video or Magic Pass and requires permission to use your device's camera and microphone.

    To use the Reaction Recorder:
    1. In the Parents Corner, Go to My Creations > My Videos.
    2. Select the Santa Video you want to show your recipient.
    3. Tap Reaction Recorder.
    4. Follow the steps to watch and record the reaction of your child.
    5. Once the recording is done, go to My Creations > My Videos to view it.

     

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  • What devices are compatible with the Reaction Recorder?

    Any mobile device that supports the 2018 version of the PNP app should be able to run the Reaction Recorder.

    The PNP application works on Android 5.0 and up, and on iOS 11 and up. You'll always want to make sure that the PNP app is up to date. You can find more information about compatibility HERE.

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  • Can I save my reaction recording on my smartphone?

    Of course! You can save your recordings in your camera roll and view them anytime.

    To save your reaction recording:
    1. Go to My Creations > My Videos.
    2. Tap the video thumbnail you want to save.
    3. In the "My Recording" window, tap Download recording. Wait a few minutes for it to download.

    Your recording will appear in your device's camera roll or album.

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  • How do I use the Reaction Recorder?

    NOTE: This feature is only available on the mobile app with an active Video or Magic Pass and requires permission to use your device's camera and microphone. Your mobile device must have a front-facing camera.

    To use the Reaction Recorder:
    1. In the Parents Corner, Go to My Creations > My Videos.
    2. Select the Santa Video you want to show your recipient.
    3. Tap Reaction Recorder.
    4. Follow the steps to watch and record the reaction of your child.
    5. Once the recording is done, go to My Creations > My Videos to view it.

     

    Read the Article >

  • How do I save the reaction recording?

    At the end of the Santa Video, the recording stops automatically. You will be asked whether you would like to save the recording.

    To save your recording:
    1. When the dialogue text appears, tap Save.
    2. Wait for the elves to prepare your recording.

    After a few minutes, your recording will appear in My Creations > My Videos.

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Kids Corner (PNP Mobile App only)

  • How do I make sure my child cannot access the Parents corner?

    When you first install the PNP app you will be asked to create a 4 digit Parental code. This code will be needed everytime you want to go from the Kid's Corner to the Parent's corner, so make sure that your child cannot guess the code.

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Santa's Village

  • What is Santa's Village on the PNP website?

    Santa's Village is home to fun facts, stories, information about the villagers of the North Pole, and more!

    Explore the mythology of Santa's Village with your little ones.

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Santa-Approved PNP Certificates

  • What is the Santa approved Nice List Certificate?

    The printable Santa-Approved PNP Certificate rewards your child's good behaviour throughout the year and can be given to them every time they view one of Santa's video messages.

    The rare certificates are only available with the purchase of a Magic Pass during PNP's exclusive pre-season offer.

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  • How do I find the Nice List Certificate?

    If you purchased a Magic Pass during the pre-season, you will be able to find an option to download the Nice List Certificate in the My Recipients section.

    Each recipient will have this option available. All you need to do is select the certificate to download.

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  • How do I download my Santa-Approved PNP Certificate?

    To download either of the certificates:
    1. Go to My Creations > My Recipients.
    2. On right corner of the recipient's tile, click Download Certificate. Your certificate should appear in your downloads folder, and you can print it directly from there.

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