What are the Unlimited Passes?
The Unlimited Passes are available on the Portable North Pole website and mobile app. They offer great value on PNP's most popular Santa Videos and Santa Calls.
The two passes that are offered to fans are the Video Pass and the Magic Pass.
NOTE: Passes are valid until September 30th of the year following your purchase.
Video Pass: The Video Pass gives you unlimited access to Premium Videos (Santa Videos), including special video features, such as the Reaction Recorder (available only in mobile apps), as well as the opportunity to create unlimited video messages from Santa for all your loved ones. All Premium personalized video messages can be watched Online until the end of September, following the holiday season.
Magic Pass: The Magic Pass offers the full Portable North Pole experience for the best value. It includes unlimited Santa Videos and Santa Calls, plus exclusive features:
-Reaction Recorder (available only on the mobile apps)
-Downloads of all Santa Videos
All Premium personalized video messages can be watched Online until the end of September, the year following the holiday season. Afterward, they will be removed from your list in My Creations. But before then, you can save them as an mp4 file on any local device (desktop, laptop, mobile, tablet, etc.) and keep them for years to come!
Can I personalize video messages for more than one child with the Video Pass or Magic Pass?
Of course! You can make as many personalized video messages as you wish. In fact, the elves encourage you to! So, if you have 2, 3, 6, or even 12 children, you can create an unlimited number of Santa Videos and/or Santa Calls for each of them.
In other words, you only need to buy ONE Unlimited Pass for the entire family this holiday season. Isn't that magical?
Click HERE for more information about our Video Pass and Magic Pass.
When do my Unlimited Passes expire?
The Video Pass and Magic Pass are valid until September 30th of the year following the purchase date; for example, if you purchased your pass on September 12th, 2018, it expires Sept 30th, 2019. If you purchase your pass on January 12th, 2019, it expires September 30th, 2020.
Can I buy just one video or call?
Yes, you can purchase just one video or call scenario!
If you purchase a single video scenario, for example, Your Big Book', you will then be able to make as many versions of this video as you would like.
If you purchase a single call, you will be able to create that call and place it once successfully.
Why can't I see any products in "My Creations" after purchasing an Unlimited Pass (Video Pass or Magic Pass)?
My Creations only shows products that you have already created, you will need to personalize a video or call before it will show up here.
Every time you want to personalize a new message:
1. On the homepage or the Parent's Corner, go to Videos or Calls.
2. Click Personalize on the scenario of your choice and follow the instructions.
Once your message has been personalized, it will appear in My Creations.
What is the pre-season offer?
Between approximatively October 15 and November 15, PNP has an exclusive pre-season offer that makes Christmas come a little earlier than usual!
Only during this period, Magic Passes include two printable Santa-Approved PNP Certificates (one is brand new this year!) rewarding your child's good behavior throughout the year. These rare certificates are associate for each video you create during the holiday season!
Why can't I complete my order?
What methods of payment do you accept?
On the web, the elves accept two types of payment methods:
1. Credit Card (VISA, MasterCard)
NOTE: PayPal is a recognized online payment service. All data supplied to PayPal is securely encrypted. If you choose to pay via PayPal, you will be offered additional options (if you create a new PayPal account). Options include bank account payments and additional credit cards, depending on your location.
On the mobile app, payment is made through the App Store and Google Play.
How do I purchase a Video Pass or Magic Pass through the mobile app?
1. In the Parents Corner, tap Create Video or Create Call and select the item you want to unlock. If you are already logged into your PNP account, you will be asked to confirm your purchase. If you are not logged in, you will asked to log in or create an account, so that your purchases can be saved to your account.
2. Once you are logged in, a message will ask you to confirm your purchase using The App Store or Google Play.
Your confirmation will update your account and offer you the possibility to personalize the item of your choice by tapping Personalize.
Product Life Cycle
Every PNP item on your account is displayed under the year it was created in the My Creations section.
Videos from a previous year can be watched with an active Video or Magic Pass.
If you have an active Magic Pass, you may also download your video in HD and save your videos before your pass expires.
Products lifecycle rules are described here:
Can I cancel or modify my order?
You can change or cancel your order before you click Confirm payment at the end of checkout. But once the payment is confirmed, it can no longer be cancelled or modified. If you wish to add items, you must create a new order. If you made a purchase by mistake, contact our elves for assistance HERE.
What do I do if my transaction is refused?
If your purchase was refused this indicates that the problem was on the side of your provider.
Depending on which payment method you used, contact your credit card company or PayPal customer service.
You didn't find the answer or solution you were looking for in our FAQ?Ask the elves!