Technical Help & Security

Technical Help

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Security

  • Is your PNP site secure and how do you guarantee the privacy of the information provided?

    PNP uses industry-standard technology for secure commercial transactions. Security protocol encrypts all your personal information, such as your name, address and credit card number, so that it is rendered unreadable. The elves ensure that all transactions that require your credit card number and your personal information are secure and encrypted using PayPal, Ltd. or any other third party payment processor.

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  • What happens to the personal information, personalized video messages, and photos I uploaded? How long will they be kept?

    For information regarding PNP'S position on protecting user privacy, the elves invite you to refer to TERMS OF USE and PRIVACY POLICY.

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  • Can someone other than the creator or recipient view or purchase my video messages?

    All personalized video messages are strictly private due to the use of unique URL addresses that grant access to creators and recipients identified in the personalization process; however, if you share the video link with others, display it on a public computer, or share it on social media, anyone with access to the link will be able to view it.
    NOTE: Only the owner of the Santa Video may use the "Download HD" option to create a keepsake of this magical memory.

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  • Can your personalized video messages infect my computer with a virus?

    All Santa Videos sent from PNP’s website are kept on the PNP server, so viruses are nearly impossible. If your video is not sent from a PNP server, there is a risk comparable to any email received with an attached file.

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  • Will you share my personal information?

    For information regarding PNP'S position on protecting user privacy, the elves invite you to refer to TERMS OF USE and PRIVACY POLICY.

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  • What is your privacy policy?

    For information regarding PNP'S position on protecting user privacy, the elves invite you to refer to TERMS OF USE and PRIVACY POLICY.

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