My Recipients

  • How do I request a new name and pronunciation? (step-by-step)

    • It is possible to request new names if you have a valid Magic or Ultimate Pass.
    • You can request up to 5 names every year.
    • Requests must be sent before November 25th.
    • You will be notified by email no later than December 20th when name becomes available.
    • The process works on the desktop version of the website, and the PNP application.
    • We do not support requests through the mobile-responsive website.

     

    We'll follow the steps to request a new name and pronunciation by creating a video and recipient from scratch.

     

    When you are looking for the name of your loved one in the above screen, if “Santa will say… “ gives the answer “Sorry, there is no exact match for …”, press the "See other options" button.  The following screen appears:

     

    Santa_will_say1.png

    If you can't find a match at all, you can request a name.

     

    Santa_will_say2.png

    To request a name, check the box in front of "I confirm that none of the options matches the child's name" then simply click on "Request a new name now".

    You will now be prompted to record the pronunciation.  When you press Start, your browser will try accessing your microphone.

     

    record_pronunciation.png

    The microphone might be inaccessible, fix that by giving your browser or the PNP app the permission to use it.

     

    record_pronunciation_-_no_mic.png

     

    Once the microphone works, say the name a few times within the 20 seconds given, until you are satisfied.

    Note that only first names and nicknames are accepted. Sentences, inappropriate words, expressions, etc. will be refused when we evaluate the recording.

     


    recorded.png

    You should listen to your recording to see if it is acceptable to you.  If the recording is to your satisfaction, submit it.

    You will get a confirmation on-screen and via email.

     

    submitted.png

    If you must absolutely create a video immediately, you can choose to use one of the proposed nicknames, by pushing the Use this pronunciation button:

     

    Read the Article >

  • What can I do in the My Recipients Section?

    In this section you can manage all of your recipients, which includes doing the following:

    - View all your recipients.
    - Opt in or out for an automatically generated birthday video for each recipient.
    - Edit recipient information.
    - Fill out form questions in advance if you have a Video or Magic pass.
    - Delete recipients.

    Read the Article >

  • What is a Recipient?

    A recipient is someone you create a video or call for. Each time you create a recipient they are saved in the My Recipients section of My Creations.

    All of the recipients you've made will show up when you create a new video or call, so you can pick any of them and use the information you've already filled out.

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  • How do I create a Recipient?

    You will need to create a new video and pick 'new recipient'.

    When you create a video for someone new instead of using a recipient who is already on your list, a recipient is automatically added to your account to save all the information you've entered about them.

    The elves have made sure you never have to worry about saving a recipient, it's all done for you!

    Read the Article >

  • How do I choose my recipient's name and pronunciation?

    We are proud to have an ever growing database of names, and the first step you'll need to take is simply entering your child's name to see if it comes up.

    In the 'Santa will say..." section, you can select the Listen button to hear exactly how Santa will pronounce the name.

    If this doesn't sound quite right, select 'Try other options', and you will see a list of close matches that may be what you're looking for, or nicknames that you can use instead. Remember that once you pick one, you can still change the spelling of your child's name without changing the pronunciation.


    Still not right? Users who have made a purchase have the option to request a new pronunciation, and record exactly how it sounds, so that the elves can get it added to our database! Simply follow the instructions in the menu and wait for an email update. Just remember that it can take time to add, so make sure you make your requests early in the season!

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  • How do I edit a recipient?

    Go to My Creations, either on the PNP website or mobile app, and open the My Recipients tab.

    In this menu, scroll to find the recipient you want to edit, and then select Edit.

    You can change anything you would like, just remember to save when you're done.

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  • How do I delete a recipient?

    Go to My Creations, either on the PNP website or mobile app, and open the My Recipients tab.

    In this menu, scroll to find the recipient you want to delete, and select Delete.

    *Warning* If you delete a recipient, all videos and calls made for them will also be lost.

    Read the Article >

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