How do I place a Santa Call?
First, you will need to be logged in to a PNP account on the application or website, and unlock a call, or all of them with a Magic pass.
To place a call, you'll need to find the call you want to use in My Creations.
If you select "Place call" you'll be asked to enter the country and phone number of the person you'd like the call to go to. Please remember that you don't need to enter "0" at the start of the number.
How do I make a Santa Call?
Calls are created in an easy 4-step process:
1. In the Parents Corner, tap Create Call.
2. Tap Personalize and select your recipient.
3. Fill in the required fields and tap Create call. Your personalized message will appear in My Creations > My Calls.
4. Only one thing left to do! Place your call.
To place your call:
1. Go to My Creations > My Calls.
2. Tap Place call next to your personalized message.
3. In the pop-up window, choose the destination country and enter the recipient's phone number.
NOTE: Make sure the area code automatically included is correct. Do not add spaces, periods, or dashes between the numbers.
4. Tap Call now. The call will be placed right away. The recipient must PRESS 1 to connect to Santa upon the elf's invitation.
NOTE: There may be a delay of about 15 seconds to 4 minutes before the recipient receives it. Depending on call volume, calls may be delayed further.
The elves highly recommend you ensure that your recipient is ready to pick up the call. Unfortunately, the Invengineers are not able to program this ahead of time.
How do I delete my Santa Video or Santa Call?
NOTE: This topic will show you how to delete an item from "My Creations". If you want to delete your account, please refer to this topic.
Deleting a video or a call is easy peasy. But by doing so, you will no longer be able to access this personalized message.
To delete an item:
1. Log in on the mobile application or website.
2. Go to My Creations.
3. Find the video or call you want to delete in your item list under the My Videos or My Calls tab.
4. Click Delete next to your item.
5. Confirm the item deletion once again.
NOTE: The elves feel compelled to notify you that this action cannot be undone!
How do I modify a Santa Call?
To modify your call on the mobile app:
1. Open the application and log in using your email and password combination, or by connecting with Facebook or Google.
2. Go to the Parents Corner and enter your 4-digit parental code.
2. Go to My Creations > My Calls.
3. Tap Edit next to the call you wish to modify. Make your changes and tap Save. The modified call will in My Creations > My Calls.
How do I personalize a Santa Call?
NOTE: This question implies you have already purchased a Magic Pass and have access to unlimited Santa Calls.
1. On the Homepage, click the Calls tab.
2. Click Personalize on the scenario of your choice.
3. Complete the form.
Once a message is personalized, it will appear in My Creations > My Calls. Then, you are free to make your call!
You didn't find the answer or solution you were looking for in our FAQ?Ask the elves!