Santa Videos

  • How do I share my personalized video message?

    The easiest way to share your Santa Video is by using the "Share" and "Send" options in My Creations.

    The "Share" option allows you to share your video with all your friends on Facebook. The "Send" option allows you to share your video with the recipient by sending them a link via email.

    To send an email to multiple people at once:
    1. Go to My Creations > My Videos.
    2. Near your video, click Share > Share this video.
    3. Select whether you would like to share video Facebook, email, or twitter. If you're sending this to the recipient we suggest sending by email:

    4. When you select Send by email you have two choices, To grown-up(s), and To kidTo kid will send an email with a link to a kid-friendly version of the video player, with no link to create a new video.

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  • How do I watch one of my Santa Videos Online?

    Viewing a video message is painless! Just click any of the Play icons on the video thumbnail in My Creations > My Videos while you're logged into the website.

    You can also view your video by clicking on the link sent to you in the email notification you receive when your video has been created.

    If someone shared a message with you by email, you can also click the link in the email body to view the message without being logged in.

    Don't forget that you can watch your videos no matter where you are by downloading our free mobile app in the App Store (for iOS devices) or GooglePlay (for Android devices).

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  • How do I make sure I receive email notifications from PNP regarding my personalized video messages?

    If you're expecting an email from PNP but haven't received it yet, start by looking in your spam folder. You email service may not recognize PNP's email address and mark it as spam. If so, tell your email reader application "this is not spam" by adding PNP's email address to your list of contacts or list of secure/verified senders.

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  • How do I view video messages that friends have sent me?

    This is an easy one! By simply clicking the link they shared with you via email or text message.

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  • How do I add my personalized video message to YouTube?

    To share your Santa Video on YouTube, you will need to save it to your device (computer, laptop, tablet, smartphone, etc.) beforehand by downloading it in HD. This option is only available to Magic Pass holders.

    To upload your HD Santa Video to YouTube:
    1. Go to My Creations > My Videos.
    2. Near the Santa Video thumbnail, click Download HD.
    3. Once the file is on your local device, you can upload it to your YouTube account by following the instructions provided by YouTube.

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  • How do I transfer Santa Videos from my web account to my mobile device?

    All your personalized video messages are available on any mobile device. Just install the free Portable North Pole mobile application available in The App Store and Google Play and connect to your PNP account.

    Once it's installed:
    1. Log in using your email and password combination, or by connecting with Facebook or Google.
    2. Choose a 4-digit parental code to access the Parents Corner.
    3. Go to My Creations > My Videos.
    3. Click the Play icon on your Santa Video thumbnail.

    Sit back and enjoy the magic!

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  • How do I transfer my HD video message that I purchased on the web to my mobile device?

    Santa Videos download in an mp4 format so that they are easily transferable on mobile devices. Please refer to your mobile device manual's instructions to transfer a mp4 video file on it.

    The elves want to remind you that you can also create, view, and download your videos on the free PNP mobile app available on The App Store or GooglePlay.

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  • How do I delete my Santa Video or Santa Call?

    NOTE: This topic will show you how to delete an item from "My Creations". If you want to delete your account, please refer to this topic.

    Deleting a video or a call is easy peasy. But by doing so, you will no longer be able to access this personalized message.

    To delete an item:
    1. Log in on the mobile application or website.
    2. Go to My Creations.
    3. Find the video or call you want to delete in your item list under the My Videos or My Calls tab.
    4. Click Delete next to your item.
    5. Confirm the item deletion once again.

    NOTE: The elves feel compelled to notify you that this action cannot be undone!

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  • How do I download a video message in HD to my computer?

    Simple! Just go to My Creations > My Videos and click Download HD. The message "preparing HD" will appear for few minutes. When it changes back to "Download HD", click it again and your video will download onto your device.

     

    In some browsers, you will need to right click on the download option, and select "Save link as" or "Download Linked File As". This will give you an option to name the file, and choose where to save it.

     

    Please see an example below:

    Download_Example.png

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  • How do I create personalized videos on the PNP mobile app?

    1. Open the application and log in using your email and password combination, or by connecting with Facebook or Google.
    2. Go to the Parents Corner.
    3. Create your 4-digit parental code. If you've already created one, simply enter the code.
    4. Tap Create Video and browse the list of scenarios available for personalization.
    5. Once you choose a video scenario, tap Personalize on the video thumbnail and follow the form steps.
    6. Once you're done, tap Create video. You will be asked to wait a few minutes while the Invengineer elves create your video.

    You will receive a pop up notification once the elves have finished creating your video!

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  • How do I watch one of my Santa Videos on the mobile app?

    Viewing a video message is painless! Just tap any of the Play icons on the video thumbnail in My Creations > My Videos while you're logged into the application.

    If someone shared a message with you by email, you can also click the link in the email body to view the message without being logged in.

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  • How do I watch the video messages I created with the mobile app on a computer?

    To view your Santa Videos that were created on mobile app, just log in on the website with the same PNP account. Your videos should appear in My Creations.

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  • How do I download a video message in HD to my mobile device?

    Simple! Just go to My Creations > My Videos and tap Download HD. The message "Preparing HD" will appear for few minutes. When it changes back to "Download HD", tap it again and your video will download onto your device.

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  • How do I create personalized videos on the PNP website?

    1. Open the portablenorthpole.com website and log in using your email and password combination, or by connecting with Facebook or Google.
    2. Go to the Videos
    3. Browse the list of scenarios available for personalization.
    4. Once you choose a video scenario, select Personalize on the video thumbnail and follow the form steps.
    5. Once you're done, select Create video. You will be asked to wait a few minutes while the Invengineer elves create your video.

    You will receive an email notification once the elves have finished creating your video in My Creations!

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