Billing and Checkout

  • How do I purchase a Video Pass or Magic Pass through the mobile app?

    1. In the Parents Corner, tap Create Video or Create Call and select the item you want to unlock. If you are already logged into your PNP account, you will be asked to confirm your purchase. If you are not logged in, you will asked to log in or create an account, so that your purchases can be saved to your account.
    2. Once you are logged in, a message will ask you to confirm your purchase using The App Store or Google Play.

    Your confirmation will update your account and offer you the possibility to personalize the item of your choice by tapping Personalize.

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  • How do I check the status of my order?

    When you have completed your purchase, you will receive an email with the order number and a link to access your order details.

    Alternatively, you can access your order details on the website:
    1. Click Log in on the top right corner of the page using your email and password combination, or by connecting with Facebook or Google.
    2. Click your username and select My Account.
    3. Scroll down to the My Orders section.

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  • How do I enter my credit card number?

    Your credit card number should be entered without spaces or symbols.

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  • Where do I find my invoice?

    You can find your invoice in the "My Account" section.

    On Mobile, this is found by selecting the gear icon in the top right of the Parents Corner while signed in.

    On the Website, this is found by placing your mouse cursor over your name when signed in.

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