Who sent me a PNP video and how do I view it safely?
Unfortunately, it is impossible to identify the sender of a Santa Video, even if the sender were asked to complete a field to this effect. The elves are aware of the possibility of malicious activity via erroneous video notifications; therefore, as a precautionary measure, the Invengineers offer the following recommendations:
1. When in doubt about the source of an email, do not open it. If you do, do NOT click any links it contains.
2. The person who sent the video is usually identifiable; for example, their name would appear in the subject line. So, if the subject line is impersonal and you do not recognize the sender, proceed with caution.
3. If you believe you have received a fraudulent email claiming to originate from PNP, use the Report Abuse button displayed at the top right of the video player to send it to Customer Support. The elves use this info to fight spam and phishing attempts.
Other recommendations for preventative measures:
1. Make sure you always use the latest version of your browser so it can flag malicious websites.
2. Add PNP's email address to your list of senders so that you only receive video messages meant for you.
NOTE: This does not guarantee that you will never receive any hoax videos.
Why hasn’t the recipient received an email notification about the Santa Video I shared with them?
The recipient will receive an email at the address you provided once you share the Santa Video with the recipient. This email will contain a direct link to the video message. If they haven't received it in their inbox, make sure they check their spam folder.
Why did the person I created the Santa Video for not receive it?
Often, this is caused by a typing error in your recipient's email. Please double check your recipient's email address.
If you think that your recipient's email was correctly entered, the elves suggest the following:
1. The email may have been marked as spam by your recipient’s email server. If this is the case, the email might be in their spam or junk folder. Advise them to add PNP to their authorized senders.
2. There may have been a connection problem when you validated the video or sent the email. Try sending the email again.
As the video message creator, you should have received an email confirming the creation of your video with a link to the file. Should either of these solutions fail, you can also forward this email to the recipient directly.
You didn't find the answer or solution you were looking for in our FAQ?Ask the elves!