How To

  • How do I watch one of my Santa Videos?

    Viewing a video message is painless! Just click on the Play icon on the video thumbnail in My Creations > My Videos while you're logged into the PNP website or the mobile app.

    You can also view your video by clicking on the link sent to you in the email notification you receive when your video has been created.

    If someone shared a message with you by email, you can also click the link in the email body to view the message without being logged in.

    Don't forget that you can watch your videos no matter where you are by downloading our free PNP mobile app in the App Store (for iOS devices) or GooglePlay (for Android devices).

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  • How do I transfer a Santa Video from my web account to my mobile device?

    All your personalized video messages are available on any mobile device. Just install the free PNP mobile app available in The App Store and Google Play and connect to your PNP account.

    Once it's installed:
    1. Log in using your email and password combination, or by connecting with Facebook or Google.
    2. Choose a 4-digit parental code to access the Parents Corner.
    3. Go to My Creations > My Videos.
    3. Click the Play icon on your Santa Video thumbnail.

    Sit back and enjoy the magic!

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  • How do I transfer my video message that I purchased on the web to my mobile device?

    Santa Videos download in an mp4 format so that they are easily transferable on mobile devices. Please refer to your mobile device manual's instructions to transfer a mp4 video file on it.

    The elves want to remind you that you can also create, view, and download your videos on the free PNP mobile app available on the App Store (for Apple devices) or on GooglePlay (for Android devices).

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  • How do I create personalized videos on the PNP website?

    1. Open the portablenorthpole.com website and log in using your email and password combination, or by connecting with Facebook or Google.
    2. Go to the Videos section.
    3. Browse the list of scenarios available for personalization.
    4. Once you choose a video scenario, select 'Personalize' on the video thumbnail and follow the form steps.
    5. Once you're done, select Create video. You will be asked to wait a few minutes while the Invengineer elves create your video.

    You will receive an email notification once the elves have finished creating your video in My Creations!

    We also have a video showing the steps above.

     

     

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  • How do I create personalized videos on the PNP mobile app?

    1. Open the application and log in using your email and password combination, or by connecting with Facebook or Google.
    2. Go to the Parents Corner.
    3. Create your 4-digit parental code. If you've already created one, simply enter the code.
    4. Tap Create Video and browse the list of scenarios available for personalization.
    5. Once you choose a video scenario, tap Personalize on the video thumbnail and follow the form steps.
    6. Once you're done, tap Create video. You will be asked to wait a few minutes while the Invengineer elves create your video.

    You will receive a pop-up notification once the elves have finished creating your video!

    We also have a video showing the steps above.

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  • How do I set up an automatic birthday video from Santa?

    When you enter a recipient's birthday while making a video you will see an option referring to an automatic birthday video.

    If you would like to opt out of the automatic video you have two options:
    1. Enter the recipient's age instead of their full birthday.
    2. Go to My Recipients in the My Creations section, find the recipient you want and select Edit. Then, choose the option to opt out of the automatic birthday video.

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  • How do I delete my Santa Video or Santa Call?

    NOTE: This topic will show you how to delete an item from "My Creations". If you want to delete your account, please refer to this topic.

    Deleting a video or a call is easy peasy. But by doing so, you will no longer be able to access this personalized message.

    To delete an item:
    1. Log in on the mobile application or website.
    2. Go to My Creations.
    3. Find the video or call you want to delete in your item list under the My Videos or My Calls tab.
    4. Click Delete next to your item.
    5. Confirm the item deletion once again.

    NOTE: The elves feel compelled to notify you that this action cannot be undone!

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